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Frequently Asked Questions

Mattress Care & Information

  • How do I unpack my new mattress?

    01. Locate your Yaasa Studios opener. We designed this to safely open the mattress without tearing into any materials. You should have received one in your Welcome Pack, and just in case, we sent another with your mattress.

    02. Pull the rolled-up mattress out of the box and it in a location where you’d like it to unroll and expand.

    03. Using your Yassa Studios opener, start from one end of the plastic wrap, and carefully slide it across the plastic all the way to the other side.

    04. Remove the excess plastic wrap. Be careful, your mattress will expand quickly!

    05. Enjoy

  • How long can I keep my mattress packaged in the box?

    If you need to wait to open your mattress, we ask that you remove it from the packaging within 30 days. Waiting longer than 30 days could potentially void your warranty and compromise the integrity of the product.

  • How do I clean my mattress?

    If your mattress gets dirty, you can spot clean it as needed and let it air dry completely. For your convenience, the top of the mattress cover can be unzipped and removed for cleaning. Do NOT machine wash OR dry clean!

  • What is the best way to protect my new mattress?

    A mattress protector, which can include waterproof mattress pads, is the easiest way to protect the warranty on your mattress. Should a problem arise, the mattress must be free of stains in order to qualify for a warranty exchange. Aside from keeping it free of stains, many mattress protectors have the ability to keep dust mites out of your new mattress and away from your skin. If you’re unsure of which mattress pad to purchase for your new Yaasa Studios bed, contact our Customer Service Experience team and we can help guide you.

  • Will my new Yaasa Studios Mattress work with my old frame or base?

    Our mattresses will work with just about any surface, including but not limed to: foundations, platform beds, slatted foundations, adjustable foundations, and even the floor. If you have a particular question about your foundation, please contact our Customer Experience team and we’ll help you in any way we can.

  • How do I dispose of my old mattress?

    We understand that getting rid of your old mattress can be somewhat of a challenge, but we’re here to help make that process a little easier on your end. Feel free to send us an email at hello@yaasastudios.com for more details regarding the removal of your old mattress.

  • Where are your mattresses made?

    All of our mattresses are made in Colorado, USA. We work closely with several US materials manufacturers and European experts to collaborate on enhancements to the overall sleep experience, improving the comfort and meeting our customers’ needs and feedback.

Financing & Payments

  • What payment methods do you accept?

    We accept Visa, MasterCard, American Express and Discover cards. You can also choose to finance your purchase through FuturePay.

  • What kind of financing do you offer?

    Yaasa Studios has partnered with a service called FuturePay to allow customers to buy now and pay later. FuturePay charges a flat rate of $5 per month per $500 borrowed on the outstanding balance. For example, if your FuturePay credit amount is $1299, then you will pay a flat charge of $15 per month. Please note that this does not include principal.

    Some more details…

    FuturePay policy
    The agreement to finance an order through FuturePay is between you and FuturePay and requires a small credit check to determine eligibility.  Learn more about FuturePay by checking out their full policy here.

    How to place a FuturePay order
    All you have to do at the time of checkout is to click the financing option. This will take you through a small credit approval process, which is pretty darn quick. Please note that if you plan on paying through FuturePay that you must create the order yourself online. Yaasa Studios does not interfere or hold any customer credit data, therefore, the processing of the order is through FuturePay, but your order is fulfilled through Yaasa Studios directly.

  • Can I split payments between financing and credit?

    We are unable to split the total amount of your order between FuturePay and other payment types (e.g., credit card). To finance your order, the total amount would need to be handled in full by FuturePay. However, you can always split your order into two or more transactions. For example, if your FuturePay credit limit only allows for the price of a mattress, you can simply purchase the mattress through FuturePay. Then, make a separate transaction for your remaining items and use a different payment method to complete your order.

Exchanges, Returns, & Warranty

  • Can I exchange my mattress for a different one?

    If you would like to exchange your mattress model for a different one, we would be happy to assist you in the process. Also, please be aware that there is a limit of one mattress exchange per customer.

  • What is the return policy for your mattresses?

    Our goal is to make the process of a return as easy as possible; however, mitigating returns begins with better consumer education at the time the order is placed and ensuring each customer is paired with their perfect mattress.

    We ask that you take advantage of the trial period, and sleep on the mattress for a minimum of 30 nights to allow your body to properly adjust to it.

    If you don’t love your Yaasa Studios mattress, you have up to 100 days to return or exchange it.

    Our Customer Experience representatives will work with you to arrange a complimentary pickup of the mattress, where we will donate or recycle it.

    Please note that in order for us to donate your mattress, you MUST keep any/all law tags attached. If they are not attached, we will have to recycle them (donations will not be accepted).

    See our full policy here.

  • What kind of warranty do you offer?

    We offer a 10-year warranty that covers workmanship, which includes all materials and construction on our end. However, we do not cover accidents, spills or other cosmetic issues not caused by our assembly and/or shipping process. Please reference our full warranty here.

Ordering & Shipping Information

  • How do I change or cancel an order once it has been placed?

    If for any reason you need to cancel or change your order please contact us immediately via phone or email so we can best accommodate you. We make all attempts to ship orders as quickly as possible and the sooner you let us know, the sooner we can catch your order from shipping. If for any reason we are unable to catch your order from shipping, we advise that you reject or “bounce” your order upon arrival. This way, it will come right back to us.

  • Do you ship internationally?

    We do not ship internationally at this time. Any Infinity Blankets that were purchased through Kickstarter or Indiegogo InDemand by international backers took part in a one-time offer with international shipping.

Infinity Blanket Information

  • What is The Infinity Blanket made of?

    The blanket is a blend of 72% Organic Cotton and 28% Celliant Polyester.

  • Where is The Infinity Blanket made?

    The blanket is imported from Germany and is made from organic and recycled materials.

    The Organic Cotton (GOTS certified) yarn is sourced from multiple places in Europe, and the Celliant yarn is made in Spain.

  • What is Celliant?

    Celliant® is a revolutionary, patented technology that, through the use of fibers, converts the body’s natural energy (heat) into infrared (IR) light and emits it into the body’s tissue and muscles. The result is a responsive textile clinically proven to benefit the human body, utilizing a blend of minerals and proprietary ingredients embedded into the fiber’s core.

    Celliant technology is a blend of proprietary ingredients that recycles heat leaving the body into infrared light (IR) and emits it back to the body where it is absorbed by the tissue and muscles. IR waves are beneficial as they penetrate deep into the tissue. This energy causes the body to increase circulation and heighten oxygen levels wherever it is applied.

  • What is Celliant made from?

    Celliant is a unique blend of 13 thermo-reactive minerals including titanium dioxide, silicon dioxide and aluminum oxide. Additional proprietary ingredients are blended with polyester fiber to create a variety of staple fibers, spun and filament yarns, and fabric blends.

    Within each Yaasa Studios Infinity Blanket, approximately 12 plastic water bottles are used in the making of the Celliant fibers.

Infinity Blanket Care & Use

  • Will the Celliant in my Infinity Blanket lose its effectiveness over time?

    No, the Celliant will hold its strength over time (i.e., it will not wash out).

  • Does my Infinity Blanket have to touch my skin for a heightened effect?

    Products enhanced with Celliant technology can be covered or layered without losing effectiveness. Clothing, sheets, and laminated or waterproof fabrics do not hinder the efficacy of Celliant to recycle energy to the body. The body’s electromagnetic emissions travel through clothing, wood, glass and even concrete. The energy your body emits is the same that’s seen in technology used by the military to view humans inside buildings.

  • Will I feel my Infinity Blanket working?

    While you will not necessarily be able to perceive or feel an increase in circulation, oxygenation or blood flow, clinical testing has measured an increase in skin oxygen levels (TCPO2) and consistently recorded significant improvements across a wide spectrum of test subjects. Consumers who try Celliant often experience increased comfort and an overall improved sense of health.

  • How do I care for my Infinity Blanket

    Wash cold and tumble dry low

Contact Us

Call Us

855·622·3711
Mon-Fri 8am-5pm PT

Email Us

Reach out and one of our team members will respond within 24 hours

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The Infinity Blanket

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More Inspiration

See what drives us, & what excites us

We firmly believe that creating a new business isn’t just about turning a profit, it’s also about bettering the world around us. With this philosophy in mind, every aspect of our design and manufacturing process was meticulously chosen to minimize the environmental impact of introducing a new product into the market.

 
 

Our flexible polyurethane foams meet CertiPUR-US® program standards for content, emissions and durability and are analyzed by independent, accredited testing laboratories. Moreover, they are produced without ozone depleters, PBDEs, TDCPP, or TCEP flame retardants, and have Low VOC (Volatile Organic Compound) emissions for indoor air quality. Learn more about CertiPUR-US® at www.certipur.us

The latex used in our mattress constructions is certified to the Global Organic Latex Standard (GOLS), a new certification available to mattress manufacturers. Control Union Certifications (CU), a globally recognized organic certifier, developed GOLS based on years of experience certifying organic products in other industries, including foods and textiles. This certification ensures that all materials and manufacturing processes adhere to strict and specific global organic standards.

We build products in the United States to decrease transportation fuel and subsequent greenhouse gas emissions, and aim to deliver innovative solutions that evolve with you as your needs change. And, of course, our delivery boxes are made from recycled materials.