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Warranty

Limited 10 Year Warranty on your Yaasa Studios mattress.

As further described below, your Yaasa Studios Mattress is warranted against defects in workmanship or structure for ten (10) years. Your Yaasa Studios Mattress may be repaired or replaced during the lifetime of this warranty, should it be found defective due to faulty workmanship or structural defects as described in this Limited Warranty. Repair or replacement is at the discretion of Yaasa Studios Inc. Repair or replacement will be made at no charge to you, except for the requirement that you must pay transportation charges to return a mattress to us under this warranty. This warranty begins on the day you take delivery of your mattress and/or foundation. This warranty is valid only for the original purchaser and is valid only for mattresses purchased and used for residential purposes.  Contract and commercial usages are not covered by this warranty.

In the unlikely event, you find need to use this warranty, contact Yaasa Studios Inc. at 855·622·3711 or info@yaasastudios.com. You must provide proof-of-purchase. Therefore, it is strongly suggested that you retain your sales receipt. If identical materials are not available at the time of the warranty service, we reserve the right to substitute materials of equal or higher quality at our sole discretion.

This warranty gives you specific legal rights, and you may also have rights under state law, which varies from state to state. Yaasa Studios Inc. is not responsible for any incidental or consequential damages. This warranty expressly excludes any statutory or implied warranty, including but not limited to, any warranty of merchantability or fitness for a particular purpose.

 

Soils and Stains

Due to health and hygiene concerns, mattresses with stains, bodily fluids or soil marks cannot be returned for any reason.

 

Protect Your Investment

Keeping your mattress clean and protected is a vital part of a healthy night’s sleep. We recommend a mattress protector to protect your new investment. Should spills or stains ever occur, they should be cleaned immediately with an approved mattress cleaner and sanitizer. DO NOT use dry cleaning fluids of any type to clean your mattress, the chemicals can damage some of the construction materials.

For the removable cover, use only a professional dry cleaning service to clean the top portion. Do not machine wash the top portion. Do not remove or wash the bottom/border cover or the inner mattress cover. The inner cover is a fire barrier. This mattress is manufactured, as required by federal law, to resist but not necessarily eliminate ignition by smoldering cigarettes or open flame. Breach or removal of the inner cover will void the warranty.

 

Proper Foundation

In order for your new mattress to properly support you with years of comfort, it needs to be properly supported as well. If you use a frame, make sure that it is the appropriate size and has center support legs (5 legs for a Queen-size mattress, 6 legs for a King- or California-King-size mattress). Old and inferior foundations may not provide sufficient support,  If you are not providing a sufficient supportive frame, damage can occur to your mattress which will void your warranty.

If you are using your mattress without a foundation (e.g. with a platform bed), add a solid platform on top of any open slatted mattress support system in which the spaces between the slats are greater than 2 inches (5 centimeters). Hardboard, plywood, particle board or a similar material inserted between the mattress and the slatted platform, supporting the entire surface of the mattress will provide appropriate support. Use of an open slatted mattress support system in which the spaces between the slats are greater than 2 inches (5 centimeters), without the addition of a solid platform, can damage your mattress and void your warranty.

 

Adjustment Period

You might experience a week or two of minor discomfort or backaches as your body adjusts to sleeping on a new mattress set. This adjustment period is completely normal and is a result of your spine realigning into a more proper sleeping posture.

 

Law Label

The law tag label on the end of your mattress serves as a means to identify and validate your warranty rights and should not be removed. We cannot accept any mattress for return without the identifying law label.

 

Do Not Smoke In Bed

Don’t smoke in bed or place this product near an open flame source. This mattress is manufactured, as required by federal law, to resist but not necessarily eliminate ignition by smoldering cigarettes or open flame.

 

New Foam Smell

Your new mattress is made with all new materials and is just days old. Since it is fresh from the factory you might experience a “new product” smell, similar to a new car. It is harmless and will disappear in a week or two.

 

Nesting

The materials in your new mattress are designed to conform to the shape of your body. If after a period of time shallow body imprints (less than 1.5 inches*) begin to appear in your mattress, don’t be alarmed. This “nesting” effect is normal and not considered a manufacturer’s defect. Rotating your mattress every 2 to 4 months will help it wear evenly, minimize the nesting effect and maximize the comfort life of your mattress. If you purchased a king size mattress, it is common through time to notice a small ridge down the center of the bed. This is a normal occurrence, as you do not typically sleep in the center of the bed, and there is less wear in that area.

Impression must be greater than 1.5 inches (measured at the center of the foam, not on or near a stitch line) for a warranty exchange.

 

Loose Threads

Loose threads on the mattress are a normal byproduct of the manufacturing process. If you find loose threads on your new mattress carefully snip them with scissors. DO NOT pull the thread, as doing so can undo the entire seam.

 

Moving and Storage

If you need to move your mattress, carton or bag it and carry it on its side to avoid damage. It is important to keep it flat, never store your mattress on its side. Dragging your mattress or forcing and bending it around tight corners could damage your mattress.  The handles on your Yaasa Studios mattress are provided to assist in positioning the mattress on the foundation. Using the handles to carry the mattress may tear the fabric and void your warranty.

 

Roll Packing

Your mattress comes to you compressed and roll packed for easy handling and shipping. To guarantee the best results, your mattress needs to be opened up within 30 days from date of purchase. Opening your mattress more than 30 days after your purchase will void your warranty.

 

Squeaks or Noises

Don’t lose sleep if squeaks or noises are coming from your new sleep set. Usually these sounds are from the frame or headboard and footboard and not from the mattress set. Check to make sure your frame is tightly bolted to the headboard and footboard. If your frame has casters, try turning each caster a quarter of a turn if any of the casters are difficult to turn, they may not be in the frame correctly. Remove the caster and reinsert it into the frame to ensure a proper fit. If you still hear squeaking, place your mattress flat on the floor and place your weight on it. Repeat the process with your foundation under the mattress to isolate the source of the noise.

 

Manufacturer’s Coverage Summary

Covered

  • Coils, wires or modules that are loose or broken, or that protrude or rip through any fabric.
  • Body impressions of 1.5” or greater. (The materials used in this mattress are designed to conform to the shape of your body. This “nesting” effect is normal and not considered a manufacturer’s defect).
  • Sagging, but only when the mattress has been continuously supported by proper support.

Not Covered

  • Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
  • Any breach of the Fire Barrier by customer.
  • Comfort issues or preferences.
  • Damage caused by improper support.
  • Normal wear and tear on the fabric.
  • Normal contouring of the cushion layers.
  • Damage incurred/caused by moving or bending the mattress, this applies especially on the mattress’ handles
  • Transportation costs incurred in returning a mattress under the warranty.
  • Damage caused as a result of opening the mattress more than 30 days after purchase.

 

Limited 1 Year Warranty on your Yaasa Studios Infinity Blanket

Yaasa Studios Inc. warrants that your Yaasa Studios Infinity Blanket will be free from defects in materials and workmanship for a period of one (1) year from your original date of purchase. During the warranty period, if your Yaasa Studios Infinity Blanket is found to be defective because of defects in material or workmanship, Yaasa Studios Inc. will replace your Infinity Blanket with the exception of transportation cost. In the unlikely event you find need to use this warranty, contact Yaasa Studios Inc. at 855·622·3711 or info@yaasastudios.com. You must provide proof-of-purchase. Therefore, it is strongly suggested that you retain your sales receipt.

Covered

  • Defects due to workmanship or faulty materials.

Not Covered

  • Normal wear and tear as a result of washing and intended use.
  • Comfort issues or preferences.
  • Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.

We firmly believe that creating a new business isn’t just about turning a profit, it’s also about bettering the world around us. With this philosophy in mind, every aspect of our design and manufacturing process was meticulously chosen to minimize the environmental impact of introducing a new product into the market.

 
 

Our flexible polyurethane foams meet CertiPUR-US® program standards for content, emissions and durability and are analyzed by independent, accredited testing laboratories. Moreover, they are produced without ozone depleters, PBDEs, TDCPP, or TCEP flame retardants, and have Low VOC (Volatile Organic Compound) emissions for indoor air quality. Learn more about CertiPUR-US® at www.certipur.us

The latex used in our mattress constructions is certified to the Global Organic Latex Standard (GOLS), a new certification available to mattress manufacturers. Control Union Certifications (CU), a globally recognized organic certifier, developed GOLS based on years of experience certifying organic products in other industries, including foods and textiles. This certification ensures that all materials and manufacturing processes adhere to strict and specific global organic standards.

We build products in the United States to decrease transportation fuel and subsequent greenhouse gas emissions, and aim to deliver innovative solutions that evolve with you as your needs change. And, of course, our delivery boxes are made from recycled materials.